predictive dialer software

Predictive dialers started as small, stand-alone dialers in five-seat configurations that used thousands of call records in flat text files. The user interface was a character-based screen. Today, the configurations typically involve distributed dialers, which are centrally controlled and serve hundreds of agents on local area networks (LANs). Predictive dialers are often part of a customer information system that uses relational databases containing thousands of records. These systems display both the customer account information and the dialing information through graphical user interfaces (GUIs).

A predictive dialing system can be connected with an automatic call distributor that handles a call center's inbound calls. The interconnected systems can then more efficiently manage and balance both inbound and outbound calling at the call center to improve customer care productivity.

A predictive dialing system can be connected with an automatic call distributor that handles a call center's inbound calls. The interconnected systems can then more efficiently manage and balance both inbound and outbound calling at the call center to improve customer care productivity.