Predictive Dialer

So, what's the problem with your predictive dialer? Probably nothing. There are many types of predictive dialers on the market today - each equipped with its own unique procedure. The end result is the same - only live calls are transferred to the agent's desktop. But what happens after the live call is delivered to the agent within milliseconds of the contact saying "Hello"? Does your agent have the proper tools to handle the call efficiently once person-to-person communication begins?

Predictive Dialers

The most flexible predictive dialers are constructed using a building block approach. They are built on open systems, with client/server distributed processing that enables various components to be enhanced and updated as new technology becomes available. Advanced predictive dialers are software-based solutions that use computer-telephony integration (CTI) technology to dial numbers predictively. Such a solution allows predictive dialing to be carried out from any phone terminal in an enterprise network, instead of limiting predictive dialing functionality to phones/terminals in call centers.

Advanced Call Center Software

Predictive dialers integrate voice and data processing so businesses can maximize their productivity and efficiency when proactively calling their customer bases. Many predictive dialers are "closed"; that is, they operate as stand-alone systems.By contrast, "open" predictive dialers permit an entire enterprise to access the predictive application while also allowing access from the dialer to any application in that enterprise. Open dialers have no limits to expansion -- either in users or applications -- and can function harmoniously with a user's computer and telephone systems.